Shipping

Delivery is free on every order. Each tag is engraved to order, so please allow a short engraving and dispatch window before your tag is on its way.

Processing and dispatch

We engrave and dispatch most orders within 1 business day. During busy periods this may take a little longer, and we will let you know if there is any delay with your order.

Delivery timeframes

Once dispatched, estimated delivery times are:

• Within Australia (from Sydney): 1–5 business days (Australia Post);
• United States (from Seattle / Monroe): 1–7 business days;
• Europe & Middle East (from Sulz, Austria): 1–7 business days;
• Other international (from the closest hub): 5–10 business days.

These are estimates and not guarantees; actual delivery times can vary with the carrier and your location.

Tracking

Where tracking is available, we include a tracking link with your order so you can follow its progress.

International orders

We ship worldwide. For international orders, any customs duties, taxes or import charges are set by the destination country and are the recipient’s responsibility.

Delivery address

Please make sure your delivery address is correct at checkout. We cannot be responsible for orders delayed or lost because of an incorrect or incomplete address. If you notice a mistake, contact us straight away at info [at] pettags.online and we will help if the order has not yet been dispatched.

Common questions

How long until my order is dispatched?

We engrave and dispatch most orders within 1 business day. During busy periods this may take a little longer, and we will let you know if there is any delay with your order.

How long does delivery take?

Once dispatched, estimated delivery is about 1–5 business days within Australia (from Sydney, via Australia Post), 1–7 business days to the United States (from Seattle or Monroe) and to Europe and the Middle East (from Sulz, Austria), and 5–10 business days for other international destinations. These are estimates rather than guarantees and can vary with the carrier and your location.

How much does delivery cost?

Delivery is free on every order. For international orders, any customs duties, taxes or import charges are set by the destination country and are the recipient’s responsibility.

Will my order be tracked?

Where tracking is available, we include a tracking link with your order so you can follow its progress.

Questions

For anything about delivery, email info [at] pettags.online.