Shipping

Standard delivery is free on every order. Within Australia you can also choose tracked AusPost Parcel Post or Express Post at checkout. Each tag is engraved to order, so please allow a short engraving and dispatch window before your tag is on its way.

Delivery options within Australia

You choose how your tag travels on the checkout page:

• Standard delivery — free. Australia Post letter post, not tracked. The envelope is addressed to your pet by name.
• AusPost Parcel Post — $9.85. Tracked delivery. We email you the tracking number when your tag is dispatched.
• AusPost Express Post — $14.00. Tracked, priority delivery — the quickest way to replace a lost tag.

Prices include GST and cover the whole order, however many tags are in it. Worldwide delivery outside Australia stays free.

Processing and dispatch

We engrave and dispatch most orders within 1 business day. During busy periods this may take a little longer, and we will let you know if there is any delay with your order.

Delivery timeframes

Once dispatched, estimated delivery times are:

• Within Australia (from Sydney): 1–5 business days (Australia Post);
• United States (from Seattle / Monroe): 1–7 business days;
• Europe & Middle East (from Sulz, Austria): 1–7 business days;
• Other international (from the closest hub): 5–10 business days.

These are estimates and not guarantees; actual delivery times can vary with the carrier and your location.

Tracking

Free standard delivery within Australia is a letter and is not tracked. If you would like to follow your tag to the door, choose AusPost Parcel Post or Express Post at checkout — we email you the tracking number as soon as your tag is dispatched. Where tracking is available on international services, we include the tracking link with your order.

If your tag hasn’t arrived

Standard delivery is an untracked Australia Post letter, so once it leaves us neither we nor Australia Post can see where it is. Letters sometimes take longer than the usual estimate, and most late ones do turn up. Because of this, for orders within Australia we wait a full 10 business days from dispatch (the date on your dispatch email) before sending a replacement. If your tag still hasn’t arrived after 10 business days, email info [at] pettags.online with your order number and we’ll engrave and send a replacement at no charge.

If you chose AusPost Parcel Post or Express Post, check your tracking link first. If it has stopped moving or shows a problem, email us and we’ll follow it up with Australia Post.

For international orders, delivery times vary by destination. If your tag is taking longer than expected, email us with your order number and we’ll let you know what happens next.

International orders

We ship worldwide. For international orders, any customs duties, taxes or import charges are set by the destination country and are the recipient’s responsibility.

Delivery address

Please make sure your delivery address is correct at checkout. An incorrect or incomplete address is the most common reason a tag is delayed or returned. If you notice a mistake — on the address or anywhere else in your order — quickly click the edit link in your order confirmation email or in your online account. This is the fastest way to make any type of change, so please don’t delay: we ship your tags very quickly. You can also email info [at] pettags.online and we will help if the order has not yet been dispatched.

Returned to sender

If Australia Post returns a tag to us, we’ll contact you to confirm your delivery address and, where needed, ask for a different one. If the address was correct, we’ll send your tag again at no extra charge.

If the address was entered incorrectly or incompletely, there’s a postage fee of A$2.50 to send the tag again. You can pay it securely from the link in our email, and we’ll send your tag as soon as it’s paid.

If a tag is sent to an incorrectly entered address and isn’t returned to us, a replacement may need to be ordered at your cost.

Common questions

How long until my order is dispatched?

We engrave and dispatch most orders within 1 business day. During busy periods this may take a little longer, and we will let you know if there is any delay with your order.

How long does delivery take?

Once dispatched, estimated delivery is about 1–5 business days within Australia (from Sydney, via Australia Post), 1–7 business days to the United States (from Seattle or Monroe) and to Europe and the Middle East (from Sulz, Austria), and 5–10 business days for other international destinations. These are estimates rather than guarantees and can vary with the carrier and your location.

How much does delivery cost?

Standard delivery is free on every order, worldwide. Within Australia you can also choose AusPost Parcel Post (tracked) for $9.85 or AusPost Express Post (tracked, priority) for $14.00 at checkout — prices include GST and cover the whole order. For international orders, any customs duties, taxes or import charges are set by the destination country and are the recipient’s responsibility.

Will my order be tracked?

Free standard delivery within Australia is an Australia Post letter and is not tracked. If you would like tracking, choose AusPost Parcel Post or Express Post at checkout: we email you the tracking number as soon as your tag is dispatched, and you can follow it to your door. Where tracking is available on international services we include it too.

Can I get my tag faster?

Yes. Choose AusPost Express Post at checkout for tracked, priority delivery anywhere in Australia. Every tag is still engraved and dispatched within about one business day, so Express is the quickest way to replace a lost tag.

My tag hasn’t arrived. What should I do?

Within Australia, standard delivery is untracked, so please allow 10 business days from dispatch before contacting us. After that, email us with your order number and we’ll send a replacement at no charge. For Parcel Post or Express Post, check your tracking link first. For international orders, email us and we’ll advise.

What happens if my tag is returned to sender?

We’ll contact you to confirm your address, or ask for a different one. If the address was correct, we’ll send it again at no extra charge. If it was entered incorrectly or incompletely, there’s a postage fee of A$2.50 to send it again, which you can pay securely from the link in our email.

Questions

For anything about delivery, email info [at] pettags.online.