FREQUENTLY ASKED QUESTIONS
All Red Dingo pet tags are sent via regular mail and are delivered by the Postal Service in your Country.
Pet tags generally take a couple days to arrive (depending on your location) but Australia Post have been known to regularly take anywhere between 7 & 10 working days. Please allow this full time for your order to reach you, however if it goes beyond 10 working days please email us. There is therefore no tracking on pet tags, and your items will arrive in a small white envelope simply put through your letter box by your local posty.
Australia Post won’t deliver regular mail i.e letters to a Parcel Locker address, this includes our Pet Tags. Your Locker is for parcels only. Please use a normal postal address or a PO Box Number
If using a business address to receive your pet id tag please ensure you have the full address noted on your order, a clear business name, number and street. Also ensure you mark the envelope for YOUR ATTENTION. If you have a mailbox room having your name marked on the envelope will ensure it reaches you and does not go astray.
Please see the link attached * Please see the engraved sample to determine how this tag will be engraved.
All collars and leads without exception are sent by Startrack if it is a normal postal address or business address and we use Australia Post Express for P O Box addresses. Each have full tracking to ensure safe delivery. A tracking link WILL have been sent to your email address on dispatch. Please click this link to determine where your goods are, along with an ETA (estimated time of arrival).
Please see our Returns Policy
All pet tag orders are lodged simultaneously with Red Dingo’s servers, on completion of a successful payment.You will receive a confirmation email from Red Dingo to confirm all details entered are correct as well as anaccurate preview of how your order will look. If at this stage there is anything you need to change, please notifythem immediately by return of email. It is important that you do not wait too long here, and let them knowIMMEDIATELY. There is only a short window of time, as your tag needs to be dispatched same day. Your pet’s newtag will then be engraved & a second email will be sent later in the day to confirm your order has now beendispatched.All tags are dispatched addressed to your pet (with your name is on the envelope too) but please bear thisin mind if getting it sent to your work place. Please always list your company name on the envelope to assistwith delivery purposes. We find a lot of mail that goes missing does not include the company name