DELIVERY

Delivery is completely FREE for all tags

Most orders are dispatched same or next working day.

Normal Delivery time 1 to 7 days.

We ship Worldwide.

Your order will be shipped from your closest Red Dingo engraving centre:

– Australian, African & New Zealand orders are dispatched from: Sydney, Australia.

– American & Canadian orders are dispatched from: Seattle, United States.

– Asian orders are dispatched from: Shanghai, China.

– All British & European orders are dispatched from: Steinen, Switzerland

All ┬ápet tag orders are lodged simultaneously with Red Dingo’s servers, on completion of a successful payment. You will receive a confirmation email from Red Dingo to confirm all details entered are correct as well as an accurate preview of how your order will look. If at this stage there is anything you need to change, please notify them immediately by return of email. It is important that you do not wait too long here, and let them know IMMEDIATELY. There is only a short window of time, as your tag needs to be dispatched same day. Your pet’s new tag will then be engraved & a second email will be sent later in the day to confirm your order has now been dispatched.

All tags are dispatched addressed to your pet (with your name on the envelope too) but please bear this in mind if getting it sent to your work place. Please always list your company name on the envelope to assist with delivery purposes. We find a lot of mail that goes missing does not include the company name.

You can verify that we only ship genuine Red Dingo products by clicking the Red Dingo logo above.

As most orders are dispatched SAME DAY you should receive your tag very quickly, generally in one to seven days. This does depend however on your geographic location and postal service.

For example, Australian and New Zealand orders are sent by Australia Post. They have been known to take up to 15 days in some instances. We can only apologise profusely for this, but unfortunately we can not be held responsible for their tardy delivery timescales. Rest assured, we do everything physically possible to get your order out you at lightning speed.

Should there be an issue with your order before dispatch, you will be contacted immediately by email or phone where possible. Please allow up to two weeks for your new pet tag to arrive. If it still has not arrived within these timescales please Contact Us and we will investigate the matter for you, and arrange for a replacement to be dispatched if necessary.

Please note, we need to be notified if you have NOT received your tag within 6 weeks (45 days) from the date of your order. If you do not notify us within these timescales, we have assumed that the order has been received in full and we have finalized the order. No replacements, under any circumstances, will be sent out after this time if we have not been notified within what we feel are reasonable timescales.

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